Let's create the
Moments !!!
What is ?
A WOW experience is defined as an above and beyond interaction focusing on Customer Service and may include personalizing an interaction, anticipating guest needs or great teamwork among staff members to improve Customer Service.
Card
Gallery
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Steps
STEP 1
Write on the WOW Card
STEP 2
Insert the WOW Card into the WOW Board
STEP 3
Paste the WOW Sticker at the WOW Board of Fame
STEP 4
Monthly Lucky Draw
STEP 5
Paste the Lucky One sticker at the Board of Fame
STEP 6
Mega Lucky Draw (Quarterly)
WOW MOMENT SCENARIO
Buggy
To take visitors - Families and kids to visit golf course: East Course Hole No. 3 & 4 (Buggy ride approximately 15 minutes)
Tractor on Golf Course
Moment of opportunity to show kids on ride at golf course - how grass is cut, pruned tress/ shrubs, greens maintenance.
Pro Shop- Simulator
To arrange with MST in the practice and shown by MST staff or professional.
Club Tour
Tour of the club house. To show visitor - identified by department
Roti Canai
GT Supervisors or Managers to WOW kids who would like the experience of knowing how roti canai is being prepared.
VIP Lounge/ Suite
- Coming Soon -
Teh Tarik
GT Supervisors or Managers to WOW kids who would like the experience of knowing how Teh Tarik is made.
Range Ball
- Coming Soon -
WOW Moment Scenario
Flow Chart
WOW Hotline
Call hotline at Reception for WOW scenarios: extn 278 to contact for arrangement only when required.
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